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Need Help? customercare@ecoproducts.com 1-866-402-1831/ M-F / 8-5 / MST

Customer Care FAQ

How much will it cost to ship my order?

Shipping will vary based on destination zip code and weight of order. If your goods total exceeds $99 then shipping is free in most cases.

When will I get my order?

Typical domestic orders ship within 2 business days of processing. Please account for 2 business days for processing.

Delivery time primarily depends on the method of shipping you choose when placing your order. Some orders ship faster if they are closer to our warehouses. See the "Shipping" section above for more info or contact Customer Care at 1-866-402-1831 x 2 or email customercare@ecoproducts.com.

What does it mean if an item is on backorder?

Products that are out of stock will often be put on backorder. Our customer care team will contact you to discuss option when this occurs.

I am tax exempted, what do I do?

You can fax your documents to: 303-468-0446 attn: Customer Care or email to customercare@ecoproducts.com.