Shipping

Shipping

How to Order

There are several convenient ways to order Eco-Products.

• Order directly from our online store
• Place an order with a representative via Online Chat
• Call Customer Care at 1-866-402-1831 ext. 2
  (Business hours are 8 am to 5pm MST)
• Email customercare@ecoproducts.com
• Order from a local foodservice distributor. Visit Find A Distributor to learn more.

Shipping Times

Typical US and Canadian orders ship within 2 business days of processing.

Some orders ship faster if they are closer to our warehouses. The map below gives you a better estimate of shipping time across the country.

Estimated arrival dates don't apply to:

• Deliveries to Alaska, Hawaii, PO boxes and rural areas
• Deliveries made to U.S. territories, APO, FPO and international addresses
• Items that are out-of-stock at the time of ordering

Please Note:

• Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
• For shipping-related questions, please contact us directly at 1-866-402-1831 x 2 or email Customercare@ecoproducts.com

Packages Do Not Ship from Our US Distribution Centers on the Following Holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas

Packages Do Not Ship from Our Canadian Distribution Centers on the Following Holidays:

• New Year's Day
• Family Day
• Good Friday
• Victoria Day
• Canada Day
• Civic Holiday
• Labour Day
• Thanksgiving Day
• Christmas Day
• Boxing Day

Orders exceeding 25 cases or more may be shipped via common carrier.

Shipping & Handling Information

We ship via UPS Ground within the continental US and FedEx Ground within Canada. If you have a UPS or Fed Ex account number you would prefer we use please enter it in the appropriate field when checking out. Please note that additional shipping fees may apply for products shipped from warehouses in USA to Canada. Product warehouse availability is listed in the product listing for all products.

Free Shipping

Shipping is free on orders over $99.00. Free shipping applies to ground only; expedited orders do not qualify for free shipping.

Order Tracking

You will receive a UPS or FedEx Tracking number via email on the day your package ships, within 1-2 business days of your order.

International Orders

Unfortunately we don't have warehouses around the world. If you live outside of the US and Canada, our preferred method of shipping is via Bongo US. Bongo US provides streamlined freight forwarding around the world. You can set up an account with Bongo US at www.bongous.com