Shipping

Shipping

How to Order

There are several convenient ways to order Eco-Products.

• Order directly from our online store
• Place an order with a representative via Online Chat
• Call Customer Care at 1-866-402-1831 ext. 2
  (Business hours are 8 am to 5pm MST)
• Email customercare@ecoproducts.com
• Order from a local foodservice distributor. Visit Find A Distributor to learn more.

Shipping Times

Typical US orders ship within 2 business days of processing.

Some orders ship faster if they are closer to our warehouses. The map below gives you a better estimate of shipping time across the country.

Estimated arrival dates don't apply to:

• Deliveries to Alaska, Hawaii, PO boxes and rural areas
• Deliveries made to U.S. territories or international addresses
• Items that are out-of-stock at the time of ordering

Please Note:

• Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
• For shipping-related questions, please contact us directly at 1-866-402-1831 x 2 or email Customercare@ecoproducts.com

Packages Do Not Ship from Our US Distribution Centers on the Following Holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas

Orders exceeding 25 cases or more may be shipped via common carrier.

Shipping & Handling Information

We ship via UPS Ground within the continental US. If you have a UPS account number you would prefer we use please enter it in the appropriate field when checking out. Please note that additional shipping fees may apply for products shipped from warehouses in USA. Product warehouse availability is listed in the product listing for all products.

Free Shipping

United States: Shipping is free on orders over $99.00. Free shipping applies to UPS ground only and excludes AK,HI; expedited orders do not qualify for free shipping.

Order Tracking

You will receive a UPS or FedEx Tracking number via email on the day your package ships, within 1-2 business days of your order.

International Orders

Unfortunately we don't have warehouses around the world. If you live outside of the US, our preferred method of shipping is via Bongo US. Bongo US provides streamlined freight forwarding around the world. You can set up an account with Bongo US at www.bongous.com