Customer Support  |  My Account  |  Login  |  Logout  | 
Eco Products
Shipping & Returns

Shipping and Handling

As the nation’s leading brand of environmentally conscious single use foodservice products, we want to make sure our customers get the products they need at affordable prices.  That means offering the lowest shipping rates available!  We ship large volumes of packages across the nation every day.  That provides us with significant discounts through our carriers.  We pass those discounts on to you!  If you have any questions, please contact us at 303-449-1876, Monday to Friday 8:00 to 5:00 MST.

 

Web Orders

All web orders are processed on the next business day and shipped within the following 1 – 2 business days unless otherwise noted.  Same day shipping is not available for web orders.   It is our goal to ship orders as timely as possible, thus, if your order is time sensitive, please select an expedited shipping method.  We also invite you to contact the  Customer Service team to discuss shipping times and costs.  

 

Phone Orders

All phone orders are processed on the next business day and shipped within the following 1 – 2 business days.

 

Order Tracking

You will receive your UPS tracking number(s) within 1 – 3 business days of your order.  Your tracking number will be emailed directly to you from UPS.   Note that UPS emails frequently land in a junk or spam folder.

 

Free UPS Ground Shipping

Free UPS Ground Shipping is available if:

 

  • Your shipping address is located in the lower 48 states
  • You placed your order online
  • Your order is shipping via UPS Ground
  • Your order is larger than $299

 

 

Expedited shipping options:

Online orders:   You have the option to select expedited shipping at the time you are placing your online order.   Please note that the shipping time begins when the order leaves the warehouse.

 

Phone orders:  Phone orders will be processed on the next business day, if you require expedited shipping please discuss available options with a Customer Service Representative.  Same day shipping is not available. 

 

Delivery Options:    Orders exceeding 25 cases or more may be shipped via common carrier.      

 

International Shipping

At this time we do not ship to countries outside of the U.S. with the exception of Canada.  Please be aware that the UPS shipping fee calculated on the web order does not include additional shipping fees, duty and custom fees and other fees as determined by the Canadian government.   The additional governmental fees will be collected at the time of delivery. 

 

Additional Shipping Restrictions and Information

We can not ship to APO or PO Boxes

We primarily use UPS for all our shipping needs

Shipping is based on US contiguous zip codes only

 

Holiday Schedule

Please note EcoProducts will be closed on the following holidays:

 

New Years Day – January 1, 2010

Memorial Day –  May 31, 2010

Independence Day – July 5, 2010

Labor Day – September 5, 2010

Thanksgiving Day – November 25 and November 26, 2010

Christmas Eve -  December 24, 2010

New Years Eve – December 31, 2010


1-303-449-1876/M-F/8-5/MST
 
  ©1993-2010 Eco-Products Inc. |  Company Info |  BPI Certification | Sustainability Policy  | Find a Composter |  FAQ
  Privacy Statement | Terms & Conditions Distributors   Shipping & Returns